Dear Customer,
It is our #1 goal that you be satisfied with your purchase here at The Concrete Supply House. About 99.9 % of our customers are satisfied with their purchases and receive their products on time, and satisfied with the quality and service they have received. It is our responsibility to provide you the customer with the highest quality product, and the highest quality service we can provide. Our policies have been drafted to let you know what to expect if something goes wrong.
Our policies are written with the following premise in mind:
if The Concrete Supply House has made a mistake, or one of our suppliers has made an error we will take care of the charges with making things right.
If the customer has made a mistake, he/she will be responsible for making things right.
Our intent with these policies is to provide clear cut rules to be governed by to protect both our customers, and The Concrete Supply House LLC.
We are Christian owned and operated business. We live by and operate by certain morals and standards and hold all business transactions accordingly.
We only ask that customers treat each and every one of our employees with the respect they deserve. Our employees are allowed to respond in any manner in which they are addressed.
If you are polite - they will be polite.
If you are rude - they are not required to be polite to you.
If we have run into a problem during our transaction, please treat us with the utmost respect, and we will in turn repay the favor.
Thanks for your business,
The Concrete Supply House LLC
Rules and Store Polices for The Concrete Supply House LLC
Effective 11/01/2003
Refunds: NO REFUNDS, NO EXCEPTIONS, All returns will be applied to store credit only.
Specialty Parts and Items:All specialty parts sales are final. No Refunds, No exchanges.
Returns: Returns are allowed on tools and equipment only, no other items may be returned, no exceptions. All equipment must be new, unused and just as it came from our warehouse. All original manuals, packaging, and accessories must be included with the return. A 20% restocking fee will be charged for all returned items. Customer will pay the freight for the return and WILL NOT be refunded the freight from the previous outgoing shipment. All merchandise returned will be applied to store credit only, NO REFUNDS, NO EXCEPTIONS. DO NOT SHIP ITEMS TO US WITHOUT INSURANCE FOR THE FULL RETAIL AMOUNT.
Order Cancellations: We reserve the right to charge a $10.00 or 10% fee of the order value as an ORDER CANCELLATION FEE. Cancellations are considered any order that is cancelled before items have shipped, for any reason. THIS POLICY DOES NOT APPLY TO ANY ITEMS ALREADY IN TRANSIT WITH ANY CARRIER.
Shipping Policies: Transit times given by shippers start the next business day after they are shipped from our facility. Freight transit times DO NOT include WEEKENDS (Saturday and Sunday). All orders are shipped ASAP after payment has been made by the customer.
Defective products: All products in this category will be investigated, all products deemed defective by The Concrete Supply House will be replaced with an exact replacement, if an exact duplicate is not available, we will supply a product of equal or greater value at our discretion. The customer is responsible for paying the freight to return the defective item. We will not send out addition items without an additional order being placed.
Freight Damage: The Shipment should not be accepted when possible. Many times when you accept the shipment, we are unable to do anything. In any event pictures should be taken of everything, packaging, products, everything. When we receive the pictures showing damage will ship out replacement items, ASAP. We will then ask you to either return the products to us, or the freight company, what ever the freight company’s policy is. We do our best to prevent this from occurring whenever we can, occasionally things happen which are out of our control. Please note that each and every case of freight damage and the above rules may or may not apply.
Incorrect Address Charge: This charge is applied when incorrect addresses are given and the order is shipped via UPS. UPS charges a $10.00 address correction fee, this is simply passed on to our customers at our discretion. Obviously if it is our mistake, we pay the charge, no questions asked. We recommend giving us your US Postal mailing address with your zip+4 code.
Refused Shipments: Customers will be charged for both the cost of the Outbound freight, and the return freight, an additional charge of $10.00 will be assessed with the total freight charge, and the 20% restocking fee will apply to all items.
Exchanges: Exchanges are subject to a restocking fee of 20%. Customers are responsible for all shipping charges for all items out and back. Not all items may be exchanged. Consumable items or specialty parts may not be exchanged.
Returned Checks: All returned checks are subject to a $20.00 Flat charge, plus interest will be charged at the rate of 19% apr beginning from the original invoice date, until the invoice is paid in full. The customer will not be allowed to shop with The Concrete Supply House until the previous invoice is paid in full.
Money Orders: All orders paid with a money order will be processed the day that the money order is received at The Concrete Supply House, and shipped the next working day. Money orders are not a prefered method of payment, as the long period of time our customers experience due to mailing of the Money Order
Credit Card Stop Payments, PayPal Stop Payments: Call The Concrete Supply House before calling the credit card company. It has been our experience that a misunderstanding has occurred on some level if you are considering this measure. We will do our best to make things right, that’s our goal. All overturned credit card stop payments are subject to a $50.00 charge paid by the consumer, not by The Concrete Supply House.
Warranty Claims: All warranty claims must be handled through their respective manufacturers. We will do our best to help aid you any way we can. Give us a call first to see if we can be of assistance.
CODs: We do not accept COD's.
Excessive Call Center Abuse:We reserve the right to charge for all incoming calls to our call center. Some customers have abused our toll free number and our 24/7 agents. One (1) Call is adequte, but two (2) can be considered excessive. Call Center calls may be billed to the customer's credit card at $5.00 each. Please use great care with this resource.
Please note, we don't have anything to hide from any customer, if we aren't responding to your request, then please feel free to use our contact us form. Our good nature has been abused with our call center and our agents time being wasted with small issues Your orders are all important, not only to you but us also. Give us the benefit of the doubt and I am sure you will come out of any transaction with us ahead.
We reserve the right to refuse service to anyone for any, or no, reason whatsoever.
Last Revision 4/23/2013