It is our #1 goal that you be satisfied with your purchase here at The Concrete Supply House. About 99.9 % of our customers are satisfied with their purchases and receive their products on time, and satisfied with the quality and service they have received. It is our responsibility to provide you the customer with the highest quality product, and the highest quality service we can provide. Our policies have been drafted to let you know what to expect if something goes wrong.
Our policies are written with the following premise in mind:
if The Concrete Supply House has made a mistake, or one of our suppliers has made an error we will take care of the charges with making things right.
If the customer has made a mistake, he/she will be responsible for making things right.
Our intent with these policies is to provide clear cut rules to be governed by to protect both our customers, and The Concrete Supply House LLC.
We are Christian owned and operated business. We live by and operate by certain morals and standards and hold all business transactions accordingly.
We only ask that customers treat each and every one of our employees with the respect they deserve. Our employees are allowed to respond in any manner in which they are addressed.
If you are polite - they will be polite.
If you are rude - they are not required to be polite to you.
If we have run into a problem during our transaction, please treat us with the utmost respect, and we will in turn repay the favor.
Thanks for your business,
The Concrete Supply House LLC
Store Polices for ConcreteSupplyHouse.com
Money Orders: We do not accept money orders for payment.
CODs: We do not accept COD's.
Refunds: NO REFUNDS, NO EXCEPTIONS, All returns will be applied to store credit only.
Credit Card Charges: We charge all customers' cards up front when you place the order, not when it ships. We hold funds until products ship. This is not unique to Concrete Supply House.
Returned Checks: All returned checks are subject to a $20.00 Flat charge, plus interest will be charged at the rate of 19% apr beginning from the original invoice date, until the invoice is paid in full. The customer will not be allowed to shop with The Concrete Supply House until the previous invoice is paid in full.
Credit Card Stop Payments, PayPal Stop Payments: Call The Concrete Supply House before calling the credit card company to stop payment. It has been our experience that a misunderstanding has occurred on some level if you are considering this measure. We will do our best to make things right, that's our goal.
All overturned credit card stop payments are subject to a $50.00 charge paid by the consumer.
Specialty Parts and Items: All specialty parts sales are final. No Refunds, No exchanges.
Consumable Items: All products deemed consumable items, for example they are consumed upon usage, are not returnable or exchangeable. All sales are final on consumable items.
Exchanges:Exchanges are subject to a restocking fee of 20%. Customers are responsible for all shipping charges for all items out and back. Not all items may be exchanged. Consumable items or specialty parts may not be exchanged.
Returns: Returns are allowed on tools and equipment only, no other items may be returned, no exceptions. All equipment must be new, unused and just as it came from our warehouse. All original manuals, packaging, and accessories must be included with the return. A 20% restocking fee will be charged for all returned items. Items with Motors may not be returned unless they have never been run.
Customer will pay the freight for the return and will not be refunded the freight from the previous outgoing shipment. All merchandise returned will be applied to store credit only, NO REFUNDS, NO EXCEPTIONS. DO NOT SHIP ITEMS TO US WITHOUT INSURANCE FOR THE FULL RETAIL AMOUNT.
Unauthorized Returns: Please follow our protocols for how we handle returns, we will do our best to help you.
Any products returned to us or any of our suppliers directly without proper RGA paperwork are deemed unauthorized. We reserve the right to refuse shipment of the product. We also reserve the right to bill the customer for all charges associated with this return.
Order Cancellations: ORDER CANCELLATION FEE 10% OR $10.00. Cancellations are considered any order that is cancelled before items have shipped, for any reason. THIS POLICY DOES NOT APPLY TO ANY ITEMS ALREADY IN TRANSIT WITH ANY CARRIER.
Refused Shipments: Customers will be charged for both the cost of the Outbound freight, and the return freight, an additional charge of $10.00 will be assessed with the total freight charge, and the 20% restocking fee will apply to all items.
Defective products: All products in this category will be investigated, all products deemed defective by The Concrete Supply House will be replaced with an exact replacement, if an exact duplicate is not available, we will supply a product of equal or greater value at our discretion. The customer is responsible for paying the freight to return the defective item. We will not send out additional items without an additional order being placed.
Incorrect Address Charge: This charge is applied when incorrect addresses are given and the order is shipped via UPS. UPS charges a $10.00 address correction fee, this is simply passed on to our customers at our discretion.
Shipping Transit Times: Transit times given by shippers start the next business day after they are shipped from our facility. Freight transit times DO NOT include WEEKENDS (Saturday and Sunday). All orders are shipped ASAP after payment has been made by the customer. SHIPMENT DATES CANNOT BE GURANTEED UNLESS A MANAGER HAS APPROVED THE GURANTEE.
Freight Damage: The Shipment should not be accepted when possible. Many times when you accept the shipment, we are unable to do anything. In any event pictures should be taken of everything, packaging, products, everything. When we receive the pictures showing damage will ship out replacement items, ASAP. We will then ask you to either return the products to us, or the freight company, what ever the freight company's policy is. We do our best to prevent this from occurring whenever we can, occasionally things happen which are out of our control. Please note that each and every case of freight damage and the above rules may or may not apply.
Warranty Claims: All warranty claims must be handled through their respective manufacturers. We will do our best to help aid you any way we can. Give us a call first to see if we can be of assistance. Please note warranties do not cover neglegince or abuse of said product by the consumer. The Concrete Supply House does not warrant any products it sells.
We reserve the right to refuse service to anyone for any, or no, reason whatsoever.
The use of profanity, excessive anger, excessive rudeness or threats is strictly prohibited. There is no need for any of this if you politely follow our store policies.